If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers. I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.
#Commitment and loyalty quotes driver
Historically, our number-one growth driver has been from repeat customers and word of mouth. Here is a simple but powerful rule: always give people more than what they expect to get.
Good customer service costs less than bad customer service. Go beyond merely communicating to ‘connecting’ with people. So close that you tell them what they need well before they realize it themselves. We’re in business to serve the needs and desires of our core customer base. For organizations, culture is destiny.įor us, our most important stakeholder is not our stockholders, it is our customers. We have to be great every time or we’ll lose them.Įvery employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.Įvery great business is built on friendship.įocusing on the customer makes a company more resilient.įor individuals, character is destiny. Then get out, go to work and serve the customer!Įither write something worth reading or do something worth writing.Įvery company’s greatest assets are its customers, because without customers there is no company.Įvery contact we have with a customer influences whether or not they’ll come back. If you want to be smart, be smart in the shower. Treat others as you want to be treated.ĭo what you do so well that they will want to see it again and bring their friends.ĭon’t find customers for your products, find products for your customers.ĭon’t try to tell the customer what he wants. Use them as a source of inspiration and ideas for product development.ĭo right. They DO expect you to fix things when they go wrong.Ĭustomers often know more about your products than you do. Customer loyalty is priceless.Ĭustomer service is an opportunity to exceed your customer’s expectations.Ĭustomer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.Ĭustomer service is not a department, it’s everyone’s job.Ĭustomer service isn’t a department, it’s a philosophy!Ĭustomer service starts where customer experience fails.Ĭustomers don’t expect you to be perfect.
Fire the ones that hurt your ability to deliver the right story to the others.Ĭonsumers are taking ownership of brands, and their referral power is priceless.Ĭourteous treatment will make a customer a walking advertisement.Ĭustomer experience is the new marketing.Ĭustomer satisfaction is worthless. Service wins the game.īusinesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.Ĭhoose your customers. What people do want is news and information about the things they care about.īeing on par in terms of price and quality only gets you into the game. These greatest customer loyalty slogans and quotes encapsulate the importance and value you must provide each person you give service to.Ī man without a smiling face must not open a shop.Ī thousand words will not leave so deep an impression as one deed.Īlways keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.Īs you’ve noticed, people don’t want to be sold. Showing the customer how much you care can build you brand loyalty in the future.
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